View comment data from open-ended questions, including sentiment breakdowns, AI-generated summaries, and key topics, and use filters to explore feedback and engagement insights.
The Text Analytics tab lists all open-ended questions on the survey, including the number of comments and sentiment distribution for each question. Gallup categorizes comments into four sentiment groups: positive, negative, neutral (neither positive nor negative), and mixed (positive and negative). To view specific counts for each sentiment type, position your mouse cursor over a question's sentiment distribution bar.
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Click a question to view its details , including an AI-generated summary of the question's comments, summary and detail information by topic, individual comments, and engagement index data if the survey includes the Q12 Mean index (i.e., Gallup's Q¹² items).
Note: Sentiment data and AI-generated summaries require at least 50 comments. Topics and their data require at least 250 comments. Percent engaged data require at least 30 comments, while percent not engaged and percent actively disengaged data require at least 100 comments.
Question Details
When viewing a question's details, the Overview tab provides an AI-generated summary of all comments to the selected question, and the Comments tab lists all comments. If the survey includes the Q12 Mean index (i.e., Gallup's Q¹² items), there is also an Engagement Index tab showing the percentage of respondents who are engaged, not engaged, or actively disengaged.
If topic data are available, the left side of the page lists the topics Gallup identified from all comments using natural language processing and topic modeling, sorted by frequency. If a topic has numerous comments, more specific subtopics are also available, which you can view by clicking the expand symbol (>).
Topic Details
Click a topic to view its details on the Overview tab on the right side of the page, including the number of comments, its dominant sentiment, its sentiment distribution, common terms that comprise the topic, and an AI-generated summary of the topic's comments.
Select the Comments tab to view the selected topic’s comments, including each comment’s sentiment and underlined common or significant words and phrases. This tab also indicates the most positive topic (i.e., the topic with the highest percentage of positive comments), the most negative topic (i.e., the topic with the highest percentage of negative comments), and the most mentioned phrase.
Use the Sentiment drop-down list to filter comments by sentiment. You can also use the Targeted Sentiment option to highlight specific words in each comment that are positive, negative, neutral, or mixed.
To export all displayed comments as a CSV file, click Download Comments on the upper-right corner of the Comments tab. Each comment in the CSV file includes its sentiment and a translated version (English U.S.) if it is in one of the following languages:
- Afrikaans
- Albanian
- Amharic
- Arabic
- Azerbaijani
- Bengali
- Bosnian
- Bulgarian
- Chinese (Simplified)
- Chinese (Traditional)
- Croatian
- Czech
- Danish
- Dari
- Dutch
- English
- Estonian
- Finnish
- French
- French (Canada)
- Georgian
- German
- Greek
- Hausa
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Malay
- Norwegian
- Persian
- Pashto
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Somali
- Spanish
- Spanish (Mexico)
- Swahili
- Swedish
- Tagalog
- Tamil
- Thai
- Turkish
- Ukrainian
- Urdu
- Vietnamese